Frequently Asked Questions

Applicant FAQs

We have put together answers to some of the most common questions that applicants ask us. We hope that these help you. If you have any other questions please do not hesitate to contact us.

  1. Is it wise to have a back up program/application in case I don’t get accepted to my first choice?
    We prefer that you do not create a second application. It is extremely rare to not get accepted into your first choice program, and we will initiate a discussion with you if we feel you are better suited to another program or location, or if there is a problem with your top choice. Having multiple open applications in our system creates clutter and confusion.
  2. I selected the wrong program/term, or I changed my mind about the program term: should I start over?
    No. Contact us. We can alter your program or term on the admin end so that you do not have to start over.
  3. How do I apply for consecutive programs?
    Complete the application for the first program. Within the application it asks if you intend to continue studies with SRAS for the next term. You will mark "yes." Once your application is complete, we will duplicate your current application for the new term so that you do not have to enter the same information again.
  4. How do I log in to my account?
    Go to https://sras.heiapply.com/application/login and enter the email address and password with which you registered your account.
  5. What if I forget my password?
    Use the forgotten password feature https://sras.heiapply.com/application/forgot. We will identify you and send the password securely to your registered email address, or give you access to reset your password.
  6. Can I take my time to complete the application form?
    Yes. You can save each section and come back to it at a later date - just be sure to submit it before the application deadline posted on your program page. Please note the page will 'time-out' if inactive for a period of time. Keep saving your application to ensure no data is lost. If you have left your computer for a while try refreshing the page to make sure you are still logged in.
  7. Can I submit my application before my references are received?
    Yes, you can and should. Once you have added any required references, we encourage you to submit your application, even if the references have not yet come in. Your application will be reviewed and a "conditional" acceptance will be issued if everything else in your application looks good. This helps prevent any delay with post-acceptance enrollment procedures. Your status will automatically change to "unconditional" once your recommendation(s) are received.
  8. Can I edit after submitting my application form?
    No. Once you have submitted your form we review the information that you have provided. We may ask you for more information, but you can't edit your application unless we reset it for you. If you accidentally submitted the application, contact us to get it reset, or use the communication inbox section.
  9. Can I track my application after submitting?
    Yes, just log in and your application status will be on the right.
  10. I have submitted my application. What happens next?
    You will receive an acknowledgement email once we receive it and your application will be assigned to a panel of three experienced reviewers who will carefully consider your application. Depending on the number of applications submitted, it may be up to one week before you hear back from us, but generally applications are processed more quickly: within 1-3 business days. Please bear with us - we want to ensure that each application is reviewed carefully. If your application is accepted you will receive an offer into the program. When you accept the offer, you are expected to pay a $500 deposit to reserve your place.
  11. It has been a week and I have not heard back regarding my application. What should I do?
    Log in to your SRAS account: check to make sure that you submitted your application (the status will show it as submitted), and check your communication inbox to see if you received an email about missing components to your application.
  12. Can I contact someone about my application?
    Yes, if you have any questions during the admissions process please get in touch with us via the Communication Inbox that you see once you login. If you have open applications for more than one program, you will first need to click on the application you want to communicate about.
  13. How can I withdraw my application?
    Please use the communication inbox section to communicate your intentions with the Admin team.
  14. Visa applicants: how do I complete an application for family members traveling with me?
    In your SRAS account you will see an orange box "Apply For a Visa." Click on that to add family members.